Refund policy

Overview

At Aurelo, we inspect all products—including hair care devices, watches, jewelry, accessories, personal care items, and lifestyle products—to ensure top quality before shipping. Please review our policy carefully prior to making a purchase.

All Sales Are Final (No Refunds)

• No Cash Refunds: We do not offer cash refunds, returns, or store credit for change of mind, personal preference, or incorrect product selection. All purchases are final.

Exceptions: Wrong or Damaged Items Only

Exchanges and replacements are strictly limited to the following conditions:

• Damaged or Defective Items: If your item arrives physically damaged or defective upon arrival, you are eligible for an immediate replacement of the same product.

• Incorrect Items Sent: If you receive an item different from what you ordered, we will replace it free of charge.

How to Request a Replacement

• Notification Window: You must report any defective, damaged, or incorrect items within 48 hours of package delivery via our Contact Us page.

• Proof Required: Clear photos or video evidence of the damaged or incorrect item, along with the shipping label and outer packaging, must be provided.

• Condition: Damaged or wrong items must remain unused and in their original packaging with all seals intact to qualify for a replacement.