FAQs

Ordering & Delivery

1. How much does delivery cost?

Standard nationwide delivery is R90.00. We offer Free Delivery on all orders of R1000.00 and up.

2. How long will it take to receive my order?

Standard delivery across South Africa takes 5 to 8 business days from dispatch.

3. How do I track my order?

Once your order has shipped, you will receive an automated notification with your tracking details so you can follow your parcel in real-time.

Returns & Exchanges

4. What is your refund policy?

We operate on an exchange-only policy and do not offer cash refunds for change of mind or personal preference. All sales are final once processed.

5. What if my item arrives wrong or damaged?

If your product arrives damaged, defective, or incorrect, please reach out to us within 48 hours of delivery via our Contact Us page with clear photo or video proof. We will arrange a free replacement for you.

Customer Support

6. How can I contact customer support?

For any questions, order updates, or inquiries, please navigate to our Contact Us page and submit a message. Our team will get back to you as soon as possible.